Privacy policy

1. Introduction

Vazhayoor Service Co-operative Bank is committed to ensure the privacy of customer data and information; and to use personal information in a very judicious manner. The Bank is guided by the regulations and best practices in the area of data privacy. If a customer provides certain information with which that customer can be identified personally, he/she can remain rest assured that the information would be used only in accordance with the Bank's Data Privacy Policy approved by the Board of Directors.

2. Collection of Information

information is collected and used for specific business purposes or for other related purposes or for a lawful purpose, to comply with the applicable laws and regulations.

3. Consent

By making available their personal information to the Bank, the customers are deemed to have provided their consent to the Bank to use all such information -

• For extending the products or services requested for / applied for or shown interest in,
• To enable the Bank for verification and check.
• To process applications, requests, transactions and / or to maintain records as per internal or legal or regulatory requirements, and / or.
• For any other lawful purposes.

4. Information Protection

The Bank is committed to ensure that the information is secure. The collected information data from customer / user will be stored as per regulatory guidelines. In order to prevent unauthorised access or disclosure, the Bank has put in place physical, electronic and managerial procedures to safeguard and secure the data and information that the Bank collects

5. Information Sharing

The Bank may use and share the information provided by the customers with its affiliates, Business Correspondents and Business Facilitators, Vendors, Recovery and Collection Agencies, other Agencies which are engaged by the Bank in the normal course of business for conduct if its business.

The person / agent / agency requesting the Bank to exchange, share, part with any information related to the details and transaction history of the Covered Persons to its Affiliates or Banks or financial institutions or credit bureaus or agencies or participation in any telecommunication or electronic clearing network as may be required by law, customary practice, credit reporting, statistical analysis, credit scoring, verification or risk management or any of similar purposes will be required to indemnify the Bank for use or disclosure of the information. Non-Disclosure Agreements will be got executed by the Bank, depending upon the nature of sharing of the information.

6. Retention and Disposal

• The Bank will retain the information for so long as it is needed by the business. Since most of the information is in continuous use, much is retained on an indefinite basis or for such period as to satisfy legal, regulatory or accounting requirements.
• When the Bank finds that information collected or stored or transferred is no more in use and if there is no legal obligation to retain such information, the Bank will determine appropriate means to dispose or to de-identify personally identifiable information in a secure manner in keeping with its legal obligations.

7. Contact the Bank

Vazhayoor Service Co-operative Bank Ltd.
No. D, 1898, Azhinhilam PO
Malappuram Dist
Pin - 673632
email: [email protected]